Odoo CRM Review 2025: Pros, Cons, Features & Pricing Guide

As businesses increasingly prioritize efficient customer relationship management (CRM) tools, Odoo CRM continue to emerge as a top contender in 2025. Odoo CRM serves over 12 million users worldwide and is known for its flexibility and scalability.

Are you looking for Odoo CRM reviews to evaluate its features, usability, and effectiveness before making a purchase decision? Reviews provide insights into real user experiences, highlight strengths and weaknesses, and help potential users understand how well the CRM aligns with their business needs and goals.
This guide will provide an in-depth Odoo CRM review 2025, breaking down its pros, cons, core features, and pricing to make the right decision for your business. Read on to discover everything about Odoo CRM before making your decision.

Core Information on Odoo

Aspects	Details
Contact details	– Odoo – Founded in 2005 – Employees 1,001-5,000 – Address: Rue Laid Burniat n°5, Louvain-la-Neuve, Walloon Region 1348, BE
Type	Privately held
Specialties	Business Applications, CMS, CRM, Project management, Open Source, Manufacturing management, Point of Sales, Warehouse management, Enterprise Emails, Accounting, Human Resource management, e-commerce, ERP, and MRP
Funding	Total round- 6, Last round- US$ 163.6M (Jul 26, 2023)
Language	English, Finnish, Arabic, Chinese, Czech, Danish, Dutch, French, German, Hebrew, Hungarian, Indonesian, Spanish, Swedish, Thai, Turkish, Ukrainian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, and Russian.
Industries	Services, Retail, Building and properties, Health and fitness, Hospitality, Supply chain, Others (Nonprofit organization)

Customer Review of Odoo CRM

Considering Odoo CRM for your business? Before deciding on the right CRM for your business, it’s important to hear directly from those who have already used it. Below are the Odoo CRM reviews, offering insights into how it performs across different industries and business sizes.

Our research methodology for gathering customer reviews is rooted in a thorough and reliable process. We source feedback from trusted review platforms such as G2, Capterra, Software Advice, Reddit, and Quora to ensure a diverse and authentic perspective. Additionally, we analyze insights from verified users, industry professionals, and product experts who have hands-on experience with Odoo CRM. This approach allows us to provide a well-rounded evaluation of the software’s strengths and challenges to help businesses make informed decisions about its suitability for their needs.

Pros and Cons of Odoo CRM System

Before deciding if Odoo CRM is the right fit for your business, it’s important to weigh the advantages and drawbacks. While Odoo offers a wide range of features that can streamline your operations, it also comes with some challenges that might require additional resources.

Pros	Cons
Open-source and flexible Odoo CRM is open-source, allowing businesses to customize the software according to their specific business needs without significant restrictions.	Complex setup process Odoo CRM setup is considered a time-consuming and complex process for businesses with unique needs. The initial configuration and integration may require significant efforts in data migration and installation of custom modules.
All-in-one business suite Odoo CRM seamlessly integrates with other Odoo apps, such as finance, sales, websites, supply chain, human resources, marketing, and productivity. This ensures a unified experience across different business functions, reducing the need for third-party apps.	Customization complexity Customization is key in Odoo CRM, but implementing these customizations can be complicated and may require technical expertise. Organizations with in-house Odoo developers might need help in tailoring the software to their needs.
Affordable pricing Odoo offers competitive pricing, especially compared to other CRM platforms. The free and standard editions are ideal for startups or small businesses, while custom editions are cost-effective for larger teams.	Frequent updates and changes The Odoo app regularly releases updates, which leads to disruptions for customers who need to adjust to new features. This constant evolution of the Odoo app may require ongoing training and adaptation.
Customization options Odoo CRM allows extensive customization for customers to tweak workflows, dashboards, and attributes to meet specific operational requirements. This adaptability is a significant advantage over the more rigid CRM systems available in the market.	Overwhelming feature sets The Odoo CRM’s key features are vast, which could be overwhelming for smaller businesses or those with simpler needs. Users may find it challenging to identify and utilize the features most relevant to their business operations.
Automation capabilities With built-in workflow automation, Odoo CRM support companies or sales representatives streamline repetitive tasks. It includes follow-up emails, task assignments, sales pipeline updates, and reports for creating an impact on business growth.	Costs of additional modules The basic version is free, but adding many valuable features and modules comes with an additional cost. Businesses may find that to leverage Odoo’s capabilities fully; they need to invest in paid apps or the Enterprise version, which can add up financially.
Intuitive user interface The clean and intuitive interface makes it easy for users to navigate. The sales team quickly adapts to the platform, reducing the time needed for onboarding and training support.	–

Odoo CRM offers flexibility with open-source customization and seamless integration with other Odoo apps. Its affordable pricing, automation features, and user-friendly interface boost efficiency. However, the setup can be complex, and customization requires technical expertise. Frequent updates and an extensive feature set may overwhelm smaller teams, and additional modules can increase costs.

Key Features of Odoo CRM Software

Here are the top key features of Odoo CRM that make it a versatile and powerful software for managing customer relationships.

Features	Benefits
Lead management	It helps to track, organize, and nurture leads from initial contact through sale cycles.
Opportunity and sales pipeline management	Visualize and manage sales opportunities in a streamlined pipeline for effective progression.
Contact & account management	Provides centralized contact information and manages client accounts for easy and organized access.
Calendar & task management	It helps in scheduling meetings, setting reminders, and managing tasks to stay organized and on track.
Advanced reporting & analytics	Offers in-depth analytics and custom reports to make data-driven decisions for business growth.
Automated workflows	It assists in saving time with automated workflows for repetitive tasks.
Email integration	Connect your email account to Odoo CRM for efficient communication and effective tracking.
Activity scheduling	Helps to plan and schedule activities to keep customer interaction on track.
Quote & order control	Provide an option to easily create, manage, and monitor quotes and sales orders within the CRM.
Real-time collaboration	Collaborate with team members in real-time for improved communication and productivity.
Mobile access	Access your Odoo CRM on your mobile devices (Android/iOS).
Marketing automation	Automate marketing tasks and campaigns to enhance engagement and nurture leads.
Third-party integration	Offers integrations to automate marketing tasks and campaigns to enhance customer engagement.
Customization & scalability	It helps in customizing your CRM system according to your unique business workflows.
Multi-channel communication	Connect with customers through various channels (emails, websites, forms, and calls) to enhance engagement.

We previously discussed the key features of Odoo CRM in detail. Read our comprehensive blog on features of Odoo CRM to discover how they boost sales performance and enhance lead conversion rates.

Pricing Structure of Odoo ERP Solution

Aspects	One App Free Plan	Standard Plan	Custom/Enterprise Plan
Price	$0	– $24.90 per user / per month / billed annually – $31.10 per user / per month / billed monthly	– $37.40 per user / per month / billed annually – $46.80 per user / per month / billed monthly
Trail period	Free forever	15-days free	15-days free
Contract type	None	Monthly and annually	Monthly and annually
Other Odoo apps	Only one app	All apps	All apps
Hosting type	Odoo online	Odoo online	Odoo online / Odoo.sh / on-premises
API	No	No	Yes
Maintenance	Yes	Yes	Yes
Support	Yes	Yes	Yes
Implementation	Paid plans	Paid plans	Paid plans

• Free plan:- Start your Odoo journey at $0 with the one application free. It allows unlimited users to access any one Odoo application of your choice. Perfect for startups and entrepreneurs who want to test Odoo’s capabilities or small businesses focusing on specific business functions without any initial investment.

• Standard plan: The standard plan unlocks Odoo’s complete suite of applications via its cloud platform. It is priced at $24.90 per user annually and $31.10 per user monthly. It is the best fit for growing businesses and mid-sized organizations seeking a unified platform without the complexity of custom modification or multi-company management.

• Custom plan:- This premium plan contains all free & standard components while adding crucial enterprise capabilities. It includes flexible hosting types, multi-company management, Odoo studio for unlimited customization, and external API. It is priced at $37.40 per user annually and $46.80 per user monthly. Custom plan caters to larger enterprises and organizations with sophisticated requirements, offering advanced Odoo CRM customization tools and deployment flexibility.

Which are the Top Alternatives of Odoo CRM?

If Odoo CRM doesn’t fully meet your business requirements, several alternatives offer similar capabilities with unique strengths. Here are the top Odoo CRM alternatives to consider:-

1. Salesforce

Widely regarded as the leading CRM platform, Salesforce offers extensive features for sales, marketing, and customer service. Its comprehensive cloud-based solution is ideal for large enterprises that need advanced customization, analytics, and automation. However, its pricing can be steep for small businesses.

2. Zoho CRM

Zoho CRM is a popular choice for small & enterprise businesses due to its cost-effectiveness and user-friendly interface. It provides robust automation, integration with other Zoho products, and AI-powered analytics, making it a versatile and cost-effective alternative to Odoo CRM.

3. HubSpot CRM

HubSpot CRM is known for its ease of use and free entry-level plan. It’s an excellent choice for startups and small businesses looking for basic CRM features like lead tracking, pipeline management, and email integration. HubSpot also offers paid plans with more advanced marketing and sales tools.

4. Pipedrive

Pipedrive is a highly visual and intuitive CRM designed to help sales teams manage pipelines and close deals efficiently. Its automation features are less complex than Odoo’s but compelling for smaller teams. It is especially suited for businesses focusing on sales-driven processes.

How to Use Odoo CRM for Your Business

Optimizing Odoo CRM or how to use Odoo CRM for your business unlocks its full potential and streamlines your sales and customer management processes. Here’s how GrowSherpa can help you maximize the value of your Odoo CRM system:-

1. Customized implementation

GrowSherpa’s expert team tailors Odoo CRM to fit your business needs, ensuring that workflows, dashboards, and reports align with your goals. Whether you’re a startup or an enterprise brand, we’ll customize the CRM to reflect your sales process.

2. Data migration and integration

Migrating data from your previous systems to Odoo CRM can be complex. We offer seamless data migration and integration services, ensuring your historical data is intact and functional. 

3. Process automation

With workflow automation, you can eliminate manual tasks and improve efficiency. GrowSherpa helps you configure Odoo CRM’s automation features to streamline repetitive processes like lead nurturing, follow-up scheduling, and task assignments.

4. Training and support

Your team needs to be well-versed in Odoo CRM’s functionalities to get the most out of it. Our team provides hands-on training sessions for your staff to ensure they are comfortable using the platform. 

5. Security and data management

Protecting customer data is foremost. We ensure that your Odoo CRM is set up with the highest security standards, implementing encryption, role-based access controls, and secure data storage to protect sensitive information.

Get in touch today to learn more about how we can help you unclose the full potential of Odoo CRM for your business!